Our Standard Return Policy
Returns are authorized for unworn Products with all tags and labels attached.
Where a Product is authorized for return, you can return to Crossflyby mail.
- Returns/exchanges must be made within 30 days of delivery.
- Upon delivery, you accept sole responsibility for your orders.
- All items must be unworn, unwashed, with hang tags attached and in original packaging.
- For any authorized return or exchange, we’ll cover the return shipping. You'll get a prepaid label from our Support Team by email once you contact us.
- Once your item(s) reach our warehouse, your refund or exchange will be processed within 10 business days.
- Final sale items cannot be returned or exchanged.
- Gift cards are nonrefundable and cannot be exchanged or redeemed for cash.
- We can only process returns and exchanges for items purchased directly from Crossfly. If you purchase our product from another retailer, please contact them directly for a return or exchange.
Unauthorized Returns and Worn Garments
Refunds or exchanges will not be issued for unauthorized returns. To avoid this, please contact us (email@example.com) to confirm your return is authorized before sending anything back or attempting to return an item in-store.If we receive a worn garment or any other return that has not been authorized, your return/exchange will not be processed nor will your used garment or unauthorized return be returned to you.